Refund policy

Returns                                                                                                                              We only replace items under specific conditions - if they have a manufacturing defect or gets damaged during transit.
Kindly send us a mail at corporate@globalintent.in within 24 hours of the receipt of the package along with images of the damaged/defective piece.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging, the way it was shipped to you. 
We will arrange a pick up of the product at our cost and replace or refund the full value.                                                                                                                                  If, unfortunately you have to cancel an order, please do so within 24 hours of placing the order. Once shipped, we will not be able to cancel or issue a refund.             

In cases, where the customer fails to contact/intimate us prior to shipping regarding their unavailability and the product is returned back to us, the refund will be issued after deducting the cost of courier charges forward and backwards.                                                

Refunds (if applicable)                                                                                                    Once your returned product is received by us and inspected, we will send you an email to notify you of the approval or rejection of your claim/refund.         

If approved, then your refund will be processed within three working days, and credited to your credit/debit card or original method of payment within 5 working days.

Exchanges (if applicable)
We do not accept/entertain returns/exchange of products bought wrongly by customers on account of its capacity, color, shape, size, etc. due to the fragility of our products. We have extensively shared the description of each product with individual specifications on our website.

Wrong/Missing Items                                                                                                      If items received do not match your order, kindly report the same within 24 hours of receiving your package to be eligible for your claim. We will either replace the wrong items if in stock or refund the full value of the product with 5 working days.

It is also important that the products should be repacked in their original packaging to ensure its safe return back to us. 

To be eligible for short items, we would be requiring photographs of the original  package received within 24 hours with the contents visible inside the package as you received it to take up the matter with our courier partners/dispatch team.

Kindly mail us with the order details and images of the product at corporate@globalintent.in